- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- We ship promptly with domestic orders going out the same or next business day. Orders ship USPS or UPS depending upon your selection during checkout. We do negotiate discount shipping rates and will pass these savings on to you. If you select our free shipping offer, we will choose the method of shipping. For free shipping, typically lighter weight boxes will go USPS with heavier items shipping UPS. Free shipping offer is only valid in the US.
- When possible, you will be provided with multiple shipping options and pricing prior to purchase. Tracking information is provided when the label is generated. Please allow time for packages to picked up by the carrier and scanned before information is available. If an order is delayed or misdirected, please use this tracking information to place a claim or delayed package inquiry. We are not responsible for lost, returned, or misdirected packages due to an incorrect address or other factors beyond our control. Please double check your information prior to completing your order.
Privacy & Security
Our secure servers protect your information using advanced encryption techniques and firewall technology.
Registration for an account on this site requires only a valid e-mail address, address and phone number. You are not required to provide any other information if you do not want to. Please be aware that information you provide will not be displayed on this web site intentionally, however may be displayed unintentionally (subsequent to a successful act of intrusion by a third party). Barclay Crocker has taken all precautions to prevent intrusion (software patches, private SSL certificate, etc...) As on many web sites, Barclay Crocker may also automatically receive general information that is contained in server log files, such as your IP address and cookie information.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Additional tracking may be used such as Google Analytics to assist us in marketing and in creating an improved website navigation and features.
All documents with personal information not shipped directly to you with your order are destroyed.
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.
Returns & Replacements
- You may return unused and resalable items to Barclay Crocker within seven (7) days of receipt of your order. You must contact us prior to return. You will be provided with a return number and address to use for your return. Returned items are subject to a 15% restocking fee. If the return brings your order total below the level for free shipping, this shipping charge will be deducted from your credit. Returns must have a valid return number in order to receive credit. Return shipping is the customer's responsibility.
- Some products include warranties offered by their individual manufacturers/distributors. All items in need of warranty support are the responsibility of the manufacturer/distributor, as specified in the conditions and time period set forth in the manufacturer’s warranty. We will assist you in any way possible to obtain service from any manufacturer, however, we are not liable in the event of the failure of the manufacturer/distributor to perform warranty service.
- Barclay Crocker hopes your online shopping experience here is an enjoyable one. We always welcome your comments on how we may improve it for you.
- We make every attempt to provide accurate descriptions and maintain proper inventory levels. If you have any questions at all regarding a product, please feel free to contact us prior to ordering. Some items can be back ordered/pre-ordered if we do not have sufficient quantities. If we can't fullfill a backorder within 30 days, you will receive a credit for any charges made to your account. If you cancel a backorder, we reserve the right to charge a 15% cancellation/restocking fee.
- Please check your order carefully prior to completing your purchase. Once submitted, an order may not be changed or cancelled.
Payment, Pricing & Promotions
- We are security minded and keep our site software up to date for your protection. You should always see a security symbol in your browser's address bar when entering your payment information. We never store your sensitive credit card data. This information is always handled solely by the credit card processor to keep your information safe.
- Prices are subject to change without notice. We may occasionally run promotions. Most promotions are limited to on-hand quantities and may end early when these quantities run out. To stay informed of special pricing, do sign up for our newsletter and follow us on the social networks we participate in.
- We do provide the ability to view prior orders to facilitate easy reorders. You can also check on the status of a recent order or back order. To make this system easier to use, we recommend opening an account on this site.
Updating Account Information
- To avoid potential issues with your future orders or backorders, please keep your account information up to date. We do want to make certain you receive your order and are properly notified of any updates or specials you've requested.