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Serving Customers Since 1990

Pre-Orders and Backorders

Pre-orders and back ordersWant an item reserved so you are among the first to receive it when it's back in stock? Pre-order allows you to order an item that's not yet in stock and have it shipped as soon as it's available again. This not only reserves the item for you but also assures that you pay today's price. Often we will make items availble as pre-orders during a sale so you won't lose out on a special value. Please ask us if we can make your favorite item a pre-order especially during a sale.

If an item on hand has low quantities, you can order more with the extra being flagged as a pre-order. Not all items have this feature but for those that do, be aware that your order is now a pre-order as a result. This is an excellent method for making certain you get the quantity you want and can be a great way to build up for free shipping regardless of our on hand quantity.

Questions About Pre-Orders

When will my item arrive?

Most pre-orders will take 2-3 weeks (or less). During the holiday season, we will work dilligently to have your items arrive as soon as possible.

What if it takes longer than 2-3 weeks for my pre-order to ship?

In the unlikely circumstance that your pre-order takes 30 days or longer, we will contact you regarding the status of your order and provide options or a full refund.

Why isn't XX product available as a pre-order?

Not every out of stock item is available as a pre-order. If there is an item you want, you can contact us with a link to that item. Also add the item to your wishlist to be notified when it arrives.

Can I have multiple pre-order items on one order? Can I mix it with in stock items?

Your order can contain as many different pre-ordered items as you wish and in any resonable quantity you wish. You can mix in stock and pre-order items together however unless you split the order during checkout, your order will not ship until everything is in stock.

Some of the items that I ordered were in stock now. Can I have these items shipped to me while I wait on my Pre-Ordered items?

Yes. Choose the split order option during checkout and select instock items you want shipped to you now. You will be charged seperate shipping for each package. We can not split an order once it has been placed.

Can I cancel my pre-order?

Yes. You may cancel your pre-order at anytime but please be advised that we may reserve the right to charge a restocking fee on any canceled pre-order as items have been reserved and may have been rushed for you.

Will I be notified when my pre-order is ready to ship?

Yes. You will be notified via e-mail when your pre-order ships. You will receive a tracking number as with all orders we ship.

Please let us know if you have any other questions regarding pre-orders.